Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
“U.S. Consumer Product Safety Commission”
The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC.
Name of Product: Samsung Jitterbug Cell Phones
Units: About 160,000
Manufacturer: Samsung Telecommunications America, of Richardson, Texas
Distributor: GreatCall d/b/a Jitterbug, of San Diego, Calif.
Hazard: The recalled cell phones that are in a no-service area and display an out of range, try again later message could fail to connect to emergency 911.
Incidents/Injuries: None reported.
Description: This recall involves Jitterbug cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
Sold through: Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.
Manufactured in: Korea
Remedy: Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Consumer Contact: For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firms Web site at www.samsung.com
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